Our goal at Halo Salon and ColorLab is to give each client an amazing experience from the moment you walk in the door until you leave loving your new look. If for some reason we fall short in ANY area of your visit, please let us know. You can call the salon directly or email firstname.lastname@example.org for prompt attention.
All of our work, with the exception of corrective services, is guaranteed for two weeks. Not quite as light as you were hoping? Want your bangs a little shorter? Please give us a call and allow us to correct the problem. We are happy to redo your color or cut if we fall short, however we do not do regrets. If you asked your stylist to take you from a blonde to a redhead and she did, yet you long for your blonde back, we will charge you to return it to the color you had previous.
We love children. Most of our staff have them as well. Although we do not institute a no child policy, please use your judgement when bringing your children. We will only cut children under 12 of our current clients as a thank you to them. We do not book appointments for kiddos under 12 unless their parent is a current Halo Salon client. If your child is disruptive to the point of impacting other patrons, you may be asked to reschedule your visit. We are not responsible for your childs safety during your appointment. Hot tools, sharp shears, rolling carts, and slippery hair can all cause injury. Please control your little ones.
If you are unhappy with a product or service, we will happily correct it, provide a replacement product or credit your salon account. We do not provide cash refunds on services or products.
Hair Extensions, Keratin Treatments, Special Occasion Services and any other situation deemed necessary by management require a nonrefundable deposit. If you are unable to make your appointment please notify us as soon as possible. Three or more no shows or cancellations without 24 hours notice, will result in future appointments being paid for in advance.
LATE OR MISSED APPOINTMENTS
We do operate on a schedule. If you are going to be more than 15 minutes late, please call ahead to ensure that we can still service you. If you are 20 minutes or more late, we may have to reschedule or modify your appointment in order to service our guests that have appointments behind yours.
BANG AND NECK TRIMS
We provide complimentary bang and neck trims to our current clients. Please call ahead to be sure we can accommodate you. These services do NOT include taking off length, shortening layers or taking our weight. Please book a full hair cut appointment if you need more than your neck or bangs trimmed.
There is one complimentary bang or neck trim between each full haircut.